Privacy Policy

Sea to Sky Epoxy Flooring Ltd.

Effective date: February 21, 2026

 

Sea to Sky Epoxy Flooring Ltd. is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, contact us, request a quote, or use our services.

 

By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.

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1) What Personal Information We Collect

We may collect the following types of personal information:

• Information you provide directly

  • Name

  • Email address

  • Phone number

  • Address or general location (e.g., city)

  • Details about your project (e.g., type of space, approximate size, timeline, finish/system preferences)

  • Photos or files you upload related to your project

  • Any information you include in messages to us (contact forms, email, SMS, social media DMs)

Information collected automatically - When you visit our website, we may automatically collect:

• IP address and general location (city/region)

• Device information (browser type, operating system)

• Pages visited, time spent, and referral source

• Website interactions (e.g., clicks)

• This is typically collected through cookies and similar technologies (see Section 6).

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2) How We Use Personal Information

We use personal information to:

• Respond to inquiries and provide quotes/estimates

• Communicate about your project, scheduling, and service delivery

• Provide and improve our services

• Send confirmations, updates, and customer support messages

• Maintain internal records (e.g., estimates, invoices, project notes)

• Improve our website, marketing, and customer experience

• Detect, prevent, and investigate security incidents or fraud

• Comply with legal and regulatory requirements

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3) How We Share Personal Information

We do **not** sell your personal information. We may share personal information only as needed for legitimate business purposes, including:

 

Service providers - who support our operations (e.g., website hosting, analytics, booking tools, email/SMS providers, payment processors). These providers are authorized to use your information only to perform services on our behalf.
 

Contractors or subcontractors - (if applicable) where necessary to deliver services (e.g., scheduling or on-site coordination), limited to what they need to perform their role.
 

Legal requirements - if we are required to disclose information to comply with law, regulation, legal process, or enforce our agreements and protect rights, safety, or property.

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4) Consent and Your Choices

You can choose not to provide certain information; however, this may limit our ability to provide a quote or services.

You may also:

• Request access to or correction of your personal information (see Section 10)

• Withdraw consent for certain uses (e.g., marketing communications), subject to legal/contractual restrictions

 

5) Marketing Communications

If you opt in to receive marketing messages, you can unsubscribe at any time by:

• Using the “unsubscribe” link in emails (if applicable), or

• Contacting us using the information in Section 11

 

We may still send non-marketing messages related to your inquiry, quote, scheduling, or active services.

 

6) Cookies and Analytics

Our website may use cookies and similar technologies to:

• Help the site function properly

• Understand how visitors use the site

• Improve performance and user experience

• Measure marketing effectiveness

 

You can control cookies through your browser settings. Disabling cookies may affect some website features.

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7) Third-Party Links

Our website may contain links to third-party websites or services (e.g., social media platforms). We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies.

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8) Retention of Personal Information

We retain personal information only for as long as necessary to:

• Respond to your request

• Provide services

• Maintain business records (including for warranty, accounting, or tax purposes)

• Comply with legal obligations

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When information is no longer required, we securely delete or anonymize it.

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9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

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However, no method of transmission over the Internet or method of storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

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10) Access and Correction Requests

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

 

To make a request, contact us using the information in Section 11. We may need to verify your identity before fulfilling your request.

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11) Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact:

Sea to Sky Epoxy Flooring Ltd.
Email: seatoskyepoxyflooring@outlook.com
Phone: 604-849-2230
Service Area: Sea to Sky corridor and Lower Mainland, BC

 

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.